Tag Archives: management

The Kool-Aid at Intuit Must Be Delightful

I remember a manager years ago talking about this concept of ‘customer delight’. It was as stupid then as it is now. Intuit (maker of Quicken) seems to think they have achieved it. I’ve got news for them. Nobody is … Continue reading

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Continental to Sink With United

Here we go again with an airline merger. This time between United and Continental. It’s the old shell game of taking two money losing enterprises and combining them into an even bigger money losing enterprise. United is the poster boy … Continue reading

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Why Are Newspapers Losing Money?

I recently had the ‘opportunity’ to renew my subscription to one of the local newspapers. The new price was 400% higher than last year. I decided to let it lapse (a no-brainer) but then received a bill for the latest … Continue reading

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